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These terms set out what you agree to when you open and use your kkjilicom account — covering access, transactions, and the rules that apply to activity on this platform. Access to kkjilicom depends on local law and is available only where permitted in your region.
By creating and continuing to use your account, you confirm that you have read and accepted these Terms & Conditions in full. These terms govern every interaction with kkjilicom — including logging in, placing activity, adding funds via Maya, GrabPay or PESONet, and withdrawing amounts to your registered e-wallet. They also cover how we handle disputes, close or suspend accounts, and respond to requests from you. Where a specific feature or section of the platform carries its own supplementary terms — such as a particular game category or promotional event — those supplementary terms sit alongside these core terms, not in place of them. If there is a conflict, we will tell you which set takes precedence at the point where the difference arises. These terms are written for members accessing the platform from the Philippines in regions where local law permits. We do not claim that access is lawful in every jurisdiction. It is your responsibility to confirm that using this platform is permitted where you are. If the law in your area changes, your continued use of the account constitutes continued acceptance of these terms as they stand at that time.
These terms do not cover every situation equally. Understanding what is and is not within scope helps you know when to consult these terms and when another resource applies.
These terms fully govern how you create, access and maintain your account — including login credentials, session management and the steps required to verify your identity before transacting.
Deposits and withdrawals processed through Maya, GrabPay or PESONet fall under these terms. The amounts, limits and verification steps shown during each transaction are part of the agreement.
Game titles available in the lobby — including content from PlayStar, Spadegaming, Pragmatic Play and JDB — are subject to these terms for how you access and use them, but individual game mechanics are governed by those providers' own rules.
Where you are redirected to an external service — such as your Maya or GrabPay app to complete a transfer — the terms of that third-party platform apply to that portion of the transaction. We are not responsible for actions taken outside our platform.
These terms are not one-directional. You have concrete actions available to you as an account holder, and we are obliged to respond when you exercise them. You can request a record of your transaction history at any time through your account dashboard after login — the history shows deposits and withdrawals including the payment method used, whether Maya, GrabPay or PESONet. If any account detail is incorrect — such as your registered name, contact number or linked e-wallet — you can raise a correction request through our support channel. We will verify the change against your account records before applying it. If you believe a transaction has been processed incorrectly, you have the right to raise a formal query. We will acknowledge receipt and provide a response based on the transaction log. These steps are yours to use; no special status is required to exercise them.
Your full deposit and withdrawal history is accessible from your account dashboard. Each entry shows the amount, payment method and status at the time of processing.
Contact support to request a correction to your registered details. Changes to linked e-wallets such as Maya or GrabPay require identity verification before they take effect.
If a transaction does not match what you see in your account, submit a query through the support channel. Reference the transaction date and method to help us locate the record quickly.
You may request account suspension or closure by contacting support directly. We will confirm receipt and outline the steps required to process your request.
If you have a question about how these terms apply to your account or a specific transaction, there are direct paths to reach us. Choose the channel that suits where you are and what you need to raise.
Available from the support icon in your account. Use this for time-sensitive questions about a transaction in progress or an account access issue.
Send a written query for detailed questions about these terms — including requests to correct account records or raise a formal dispute. Include your account reference.
The current state of your terms acceptance, transaction history and any active correspondence is shown in your account dashboard after login. Check there first before contacting support.
We retain account and transaction data for the period required by applicable law and our internal records policy. The retention period for a specific record type is noted in the relevant section of these terms. You may request a summary of what we hold about your account by contacting support through the channels listed above.
information you provide — including your name, contact details and linked payment methods such as Maya or GrabPay — is held only for account management and transaction processing purposes. We do not share it with third parties outside what is required by law.
We use session data to keep your account active during a visit and to remember your preferences. Cookie settings can be adjusted in your browser, though some features require session cookies to function correctly.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately through live chat. We will log the report and advise on the next steps to secure your account.
If you believe any data we hold is inaccurate, contact us in writing via email support. We will review the record against our transaction logs and respond with the outcome within the timeframe stated in our data policy.
These are the questions we hear most often about how the Terms & Conditions work, what they require from you, and what they require from us.
They apply from the moment you create your account and continue to apply for as long as it remains open. Using any part of the platform — including depositing via Maya or browsing the lobby — constitutes acceptance of the current version of these terms.
We may update these terms when required. The current version is always shown in your account dashboard after login. Continued use of your account after an update constitutes acceptance of the revised terms. We recommend checking the dashboard periodically.
If access in your region is no longer permitted under local law, or if your account no longer meets the eligibility requirements set out in these terms, we reserve the right to suspend or close the account and return any unsettled wallet balance through your registered payment method.
Raise a query through the support email or live chat and include the transaction date, amount and the payment method used. We will cross-reference the entry in our transaction log and provide a written response. GrabPay and PESONet actions taken outside our platform are governed by their own terms.
Some game categories or events carry supplementary rules that sit alongside these core terms. Where they exist, they are shown at the point of access — for example, within a game lobby section. These core terms remain in force alongside any supplementary ones.
Retention periods depend on the type of data and applicable legal requirements. You can request a summary of what we hold by contacting support in writing. We will confirm the record types held and the applicable retention period in our response.