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This page explains how kkjilicom handles the personal information you share when you create an account, make a transaction, or contact support. We keep this policy direct so you know exactly what we hold, how we use it, and what choices you have.
When you register, we collect the information you enter directly: your name, contact details, and the credentials you choose for your account. When you load or withdraw through Maya, GrabPay, or PESONet, the transaction reference and amount are logged against your account record — we do not store your full e-wallet credentials on our servers. We also collect device and session data automatically: the browser or app version you use, your session duration, and which pages you access. This helps us detect unusual login patterns and keep your account access stable across devices. We use this information to operate your account, process your transactions, respond to support requests, and send you account-related notices. We do not use your data to run targeted advertising campaigns through third-party ad networks. Any data shared with payment processors — such as Maya or GrabPay — is limited to what those services need to complete a transaction. They operate under their own privacy frameworks, and we recommend reviewing those directly. Availability of our services depends on local law and eligible regions.
This policy applies to information processed by kkjilicom directly. Some areas — such as third-party payment processors or linked external services — operate under their own terms. Understanding the boundary helps you know exactly which data practices we are accountable for.
All personal data you enter during registration, login and account settings changes falls inside this policy. This includes your email address, contact number, and the security preferences you set in your account dashboard after login.
Payment references logged when you transact via Maya, GrabPay or PESONet are covered by this policy on our side. The payment processors themselves hold their own data policies; we share only the minimum required to complete your request.
Browsing data collected when you navigate the lobby — session timestamps, game category visits, device type — is covered here. We use this to maintain account continuity and detect access anomalies, not to profile you for advertising.
Links to external services, including payment apps and any identity verification tools, are outside this policy's scope. Once you leave the kkjilicom environment, the data practices of that external service apply and we have no control over them.
You have concrete actions available to you — not just passive rights. The account dashboard is the starting point for most of them. After login, your profile section shows the personal details we hold on file; you can review these at any time and submit a correction request through the same screen if something is inaccurate. For records related to transactions — including Maya, GrabPay or PESONet activity — the transaction history tab in your account shows the entries logged against your wallet. If you believe a record is incorrect, raise it through our support channel and we will review it against the system log. Data retention follows the period required by applicable law for financial records; once that period lapses, account data is removed from active systems. If you want to close your account entirely and request deletion of non-mandatory records, contact support directly — the steps are the same whether you reach us by email or live chat.
Log in and open your profile settings to see the personal details we hold. Transaction logs are in the history tab. Both are readable without contacting support first.
Submit a correction through the profile settings screen or send the request to our support team. We will confirm the update once the change is applied.
If you are unsure why a piece of data was collected or how it is being used, our support team can clarify. Reference the specific record or transaction date when you contact us so we can find it quickly.
Contact support to start the account closure process. We will outline which records must be kept for legal compliance and which can be removed on your request.
If you have a question about how your data is handled — or want to act on any of your rights under this policy — reach out through any of the contact paths below. Include your account username and a brief description of your request so we can locate the correct record without delay.
Open the chat widget from any page in the lobby. Describe your privacy question and a support agent will assist you. This is the quickest path for account-specific data queries.
Send your request to our support email address listed in the Help section of your account. Include your registered contact number or username so we can match your request to the right record.
The Help section inside your account dashboard covers common privacy actions — updating contact details, reviewing transaction logs, and submitting a data correction — without needing to contact the team first.
Keeping your account data safe is an operational matter, not just a policy statement. Here is what we actually do across the key areas that affect your information.
We keep your account records for as long as your account is active and for the period required by applicable financial regulations after closure. Once the retention period ends, data is removed from active systems. The exact period depends on transaction type and local law.
We use session cookies to keep you logged in across pages and to remember your account state on your device. We do not use third-party advertising cookies. You can clear cookies through your browser settings; doing so will require you to log in again on your next visit.
Your account credentials are stored using hashing practices standard for account systems. We do not store your Maya or GrabPay wallet passwords. Unusual login attempts trigger a review flag on your account, which you can see in the security section of your dashboard.
When we update this policy, the revised version replaces the previous one on this page. We will notify you through your registered contact details if a material change affects how we process your account data. Continue using the platform means you have seen the current version.
These are the questions we hear most from account holders about how their data is collected, stored and managed under this policy.
We collect the details you enter on the registration form: your name, email address, contact number, and the login credentials you choose. We do not ask for information beyond what is needed to operate your account and verify transactions.
No. When you transact through Maya, GrabPay or PESONet, we log the transaction reference and amount on your account. Your wallet login details and passwords are handled entirely by the payment provider and are never stored on our systems.
Yes. Log in and open the profile and transaction history sections of your account dashboard. Personal details and transaction logs are displayed there. If you need a fuller record than what the dashboard shows, contact our support team with your request.
Open the profile settings section after login and update the relevant field directly. For details you cannot edit yourself — such as the name or contact number tied to a verified account — submit a correction request through live chat or support email and we will process it.
No. We do not share your data with third-party advertising networks or sell it to external parties. Data is shared only with payment processors — such as Maya and GrabPay — to the extent needed to complete a transaction, and with service providers who support account operations under confidentiality terms.
Retention after closure follows the period required under applicable financial regulations, which varies by record type and local law. Once the mandatory period lapses, non-required data is removed. Contact support for specifics about your account's data if you are planning a closure.