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These terms set out the rules that apply when you access kkjilicom, hold an account or carry out any transaction using your wallet — whether that is through Maya, GrabPay or PESONet. Access to this platform depends on local law and is available only where eligible under your region's regulations.
When you create an account on kkjilicom, you enter an agreement with us that is governed by the terms published on this page. These terms are not static marketing copy — they are the operative rules for your account activity, your wallet transactions and how we handle the data you submit during registration and use. If you are accessing from a region where online gaming activity is restricted or prohibited under local law, these terms do not grant you eligibility; access is permitted only where local law allows it. Payment context matters here. When you reload your wallet via Maya, GrabPay or PESONet, those transactions are subject to both our terms and the policies of each payment provider. We process the instruction on our side, but each provider operates independently under its own user agreement. Discrepancies between a payment provider's record and your account wallet should be raised through our support channel first, so we can cross-reference the transaction reference before escalating. We update these terms when our services change or when legal requirements shift. The version displayed on this page is the current operative version. Continuing to use your account after a published update means you accept the revised terms. If you do not agree, the correct step is to close your account before the effective date of any change.
Wallet reloads via Maya fall under both our account terms and Maya's own user policy. Raise any reload discrepancy with us first using your transaction reference.
GrabPay transfers into your account wallet are processed under GrabPay's terms as well as ours. Keep your GrabPay transaction ID when contacting support about a pending credit.
PESONet bank transfers carry longer clearing windows than e-wallets. Our terms acknowledge this; credits appear in your account wallet after the transfer clears on our end.
Not every interaction you have on kkjilicom falls under the same policy rules. Understanding the boundaries helps you know where to go when something needs attention — and what we can and cannot resolve directly. The four areas below draw the line clearly between what our terms govern and what sits outside our control.
Your login credentials, account status and wallet balance are governed entirely by our terms. We control these and can act on requests you raise through the account dashboard or support channel. Eligibility to hold an account still depends on local law in your region.
Transfers between your kkjilicom wallet and a payment method — Maya, GrabPay or PESONet — fall under our terms up to the point the instruction leaves our system. Each payment provider handles its own leg of the transfer under its own user agreement.
Game availability, table schedules and published terms shown on this site are within our control and covered by this policy. We update them when circumstances change, and the page version you are reading is the current one.
Game content from studios present in the lobby — such as Pragmatic Play or Spadegaming — is delivered under each studio's licence and technical agreement with us. Our terms do not override theirs; any game-mechanic dispute references the studio's published rules.
These terms give you concrete actions, not just passive protections. You have the right to see what data we hold on your account, to correct details that are wrong and to ask questions about how your information is used. Exercising these rights does not require a lawyer — it requires knowing the right path inside your account and when to contact support directly. For most account data requests, the account dashboard after login is the first place to look. Your transaction history, wallet credits and account details are visible there. If you find an error — a wrong registered contact number, an outdated payment reference — you can submit a correction request through the support channel listed on this page. We verify the change against your account record before applying it, so have your account ID ready when you write in.
Your account dashboard shows transaction history, wallet credits and the current state of your account details. Check there first before raising a request — most records are accessible without contacting support.
If a registered detail is wrong — contact number, linked payment method reference or display name — raise a correction request via support. We verify against your account record before making the change.
If a clause in these terms is unclear or you want to know how a specific rule applies to your account situation, write to us through the contact path below. We respond to policy questions on the same support channel as account queries.
You may close your account at any time. Pending wallet balances must be withdrawn before closure is processed. Submit the request through support with your account ID and the reason, and we will confirm the closure steps.
Policy questions and account data requests go through the same support paths we use for general account help. There is no separate legal queue — write to us directly, state your account ID and the specific policy point you are raising, and we will direct it to the right team. Providing your account ID at the start of the message shortens the time to a response.
Open the live chat widget from any page on kkjilicom. For policy queries, include your account ID and the specific section you are asking about so we can route it correctly.
Send policy requests, data queries and account correction requests to our support email listed in your account dashboard. Include your account ID and a clear subject line that names the policy area.
Many policy-related actions — reviewing transaction records, updating contact details and checking the current terms version — are available directly after login. Check there before writing in to support.
Behind the terms on this page are operating practices that determine how your data moves and where it is held. We collect account data you provide at registration, transaction data generated when you use your wallet, and session data from your device when you access the platform. Each of these serves a specific purpose — account management, wallet reconciliation and platform security — and is not shared commercially.
Account and transaction data you submit is used to operate your account, reconcile wallet activity and meet any legal obligations that apply to the regions where we are permitted to operate. We do not sell account data to third parties.
We use cookies to maintain your session state, remember login preferences and measure how the platform performs across devices. You can manage cookie preferences through your browser settings; some features require session cookies to work correctly.
Access to your account requires your registered credentials. If you suspect unauthorised access, change your password immediately and contact support with your account ID. We recommend using a unique password not shared with your Maya or GrabPay accounts.
We retain account and transaction records for as long as required by applicable law and our operational obligations. When you close your account, we follow the retention schedule in effect at that time and inform you of what data is kept and for how long.
These questions cover the policy points we hear most often from account holders in the Philippines — from data access and account corrections to how jurisdiction affects eligibility and what happens to your wallet on account closure.
Access depends on local law and is available only in eligible regions. We do not make region-by-region eligibility determinations on your behalf. Check whether your local regulations permit access to online gaming platforms before creating or using an account.
Log into your account dashboard to view the data associated with your account, including your registration details and transaction history. For a more complete data summary, submit a request through the support email listed in your dashboard with your account ID in the subject line.
Any balance in your kkjilicom wallet must be withdrawn before account closure is finalised. We will not process a closure with a pending balance. Withdraw to your linked Maya, GrabPay or PESONet method first, then submit the closure request with your account ID.
Our terms cover your account wallet and the instruction we send to GrabPay or Maya. Each payment provider handles its own leg under its own user agreement. If a transaction discrepancy involves the provider's side, we will give you the reference data you need to raise it with them.
The version on this page is always current. We notify account holders of material changes before the effective date. Continuing to use your account after a change is published means you accept the updated terms. If you do not agree, submit a closure request before the effective date.
Write to us via the support email shown in your account dashboard. State your account ID, describe the specific data concern and reference the policy section you believe was not followed. We review data-handling complaints separately from general account queries and will confirm receipt of your request.